Ayubowan!

Be good, do good 'serve' another in the best manner you could. In the process create value and leave a unique impression in the others mind that makes them wish to be served by you again and again.

Years of experience facilitating Customer Experience (CX) Programmes

Participants from 11 countries

Clients served across multiple sectors

Average Net Promoter Score (NPS) for programmes

Dhammika Kalapuge

Power to Change

“True service is all about performing ordinary acts in an extra ordinary manner so as to create more value.”

I have been to many global training forums and I find Dhammika's style of ‘info-entertain-training’ is of ‘a world class’. He brings global perspective into the corporate board room with a gold mine of insights and wealth to the audience. We have benefited immensely from his programmes.

Mano Atukorala

Chief Operating Officer/ Exec. Officer

Toyota Lanka (Pvt) Ltd

We merged the two seaplane operators in the Maldives and became the largest seaplane company in the world. We brought two strong cultures together and needed to harmonize them to bring out the best service culture in our company. We gave this challenge to Dhammika Kalapuge. He worked with us very closely for a period of six months in 2014 and delivered the results beyond my expectation. I have dealt with trainers and consultant across the globe, butI should dare to say that Dhammika’s vibrant and momentous trainings are second to none. I am sure that the Customer Service World would have been at a much higher elevation if the world has a few more Dhammika Kalapuges.